Legal

Privacy Policy

Arkadia Clinic is committed to protecting your privacy and handling your personal data responsibly.

Arkadia Clinic understands that your privacy is important to you and that you care about how your personal data is used and shared online. We will only collect and use your personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

  • "Account" means an account required to access and/or use certain areas and features of our website.
  • "Cookie" means a small text file placed on your computer or device by our website when you visit certain parts of our website and/or when you use certain features of our website.
  • "Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • "Personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by UK GDPR.

2. Information About Us

Arkadia Clinic is a specialist neurodevelopmental assessment and support service operating at arkadiaclinic.co.uk.

Data Protection contact: hello@arkadiaclinic.co.uk

Please note that this Policy applies only to our website. If you follow a link to another website, you should read their privacy policy before providing any personal data.

3. What Are Your Rights?

Under UK GDPR, you have the following rights with respect to your personal data:

  • The right to be informed about our collection and use of your personal data.
  • The right of access to the personal data we hold about you.
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete.
  • The right to be forgotten — in certain circumstances you can ask for the personal data we hold about you to be erased.
  • The right to restrict (stop) the processing of your personal data.
  • The right to data portability, allowing you to obtain and reuse your personal data for your own purposes.
  • The right to object to us using your personal data for particular purposes.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would encourage you to contact us first, however.

4. What Data Do We Collect?

We may collect and hold the following personal data:

  • Name
  • Contact information including email address and telephone number
  • Address
  • Enquiry type and message content
  • Demographic information (where relevant to the service you are seeking)

5. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under UK GDPR at all times.

We may use your personal data for the following purposes:

  • Responding to your enquiry and communicating with you about our services.
  • Providing the neurodevelopmental assessment and support services you have requested.
  • Improving our website and service offering.
  • Sending marketing communications where you have given consent — you may withdraw consent at any time.

6. How and Where Do We Store Your Data?

We only store your personal data in the UK. Data is stored securely using password-protected, encrypted cloud-based systems. We take all reasonable technical and organisational precautions to prevent your personal data from being lost, misused, accessed without authorisation, disclosed, altered or destroyed.

7. Do We Share Your Data?

We will not share any of your personal data with any third parties for any purposes without your prior consent, subject to the following exceptions:

  • If we are required to do so by law.
  • If it is necessary to provide a service you have requested.

Any statistical or demographic data we may share will be fully anonymised.

8. What Happens If Our Business Changes Hands?

If we sell, transfer, or merge parts of our business or our assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy. We will notify you in advance if this occurs.

9. How Can You Control Your Data?

When you submit personal data via our website, you may be given options to restrict our use of your data. You can also contact us at any time to request that we stop using your data for direct marketing purposes. You can unsubscribe from email communications at any time using the link in any email we send.

10. Your Right to Withhold Information

You may access our website without providing any personal data at all. You may restrict our use of cookies. However, certain features of our website may not function fully or as intended without cookies. For more information, see Section 12.

11. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us. Please contact us at hello@arkadiaclinic.co.uk. There is no charge for a Subject Access Request.

12. Our Use of Cookies

Our website may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only for the purposes set out below. We use cookies to improve your experience of using our website.

We may also use certain third-party cookies. These are cookies placed by websites and/or parties other than us. We may use Google Analytics to gather anonymous usage data to help us improve the website.

Before cookies are placed on your device, you will be shown a prompt requesting your consent. By giving your consent to the placing of cookies, you are enabling us to provide the best possible experience and service. You may, if you wish, deny consent to the placing of cookies. Certain features of our website may not function fully or as intended if you do so. You can also delete cookies already placed on your device by changing your browser settings.

13. Contacting Us

If you have any questions about our website or this Privacy Policy, please contact us:

14. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any such changes will be posted on this page immediately. Your continued use of our website after posting of any changes constitutes your acceptance of such changes.

Last updated: July 2026